Good morning, Sarah.
Tata Commercial Vehicles · Service parts network · all authorised service centres
Operational View
Vehicles waiting for parts
27
across 9 service centres
Open service jobs
214
with active parts demand · of 1,246 total cases
Parts in fulfilment
38
PDC → dealer → workshop
Jobs requiring intervention
5
2 critical · 1 high
Customer promises at risk
8
4h to 27h breach window
PID ↔ Job ID mismatches
5
of the 27 vehicles waiting
Revenue at risk
₹32L
blocked by unavailability
Vehicles VOR > 24h
6
off road, awaiting parts
Parts unavailable
14
SKUs at zero across network
Customer updates pending
7
promise changed, not yet told
Vehicles waiting for parts
Full service job list →
| Service job | Vehicle / VIN | Service centre | Customer | VOR | Part needed | ID match | Promise risk | |
|---|---|---|---|---|---|---|---|---|
| JOB-18472 | Prima 5530.S MAT…91 | Coimbatore | ABC Logistics | 19h | Alternator Assembly | 34% | +4.5h | View → |
| JOB-18522 | Signa 3118.T MAT…78 | Delhi | Capital Freight | 27h | Clutch Plate Assembly | 62% | +26h | View → |
| JOB-18504 | Ultra 1918.T MAT…67 | Pune | Metro Fleet Services | 11h | Radiator Core Assembly | 0% | +16h | View → |
| JOB-18481 | Signa 4225.TK MAT…34 | Nagpur | XYZ Transport | 6h | Brake Pad Set | 91% | On time | View → |
| JOB-18510 | Prima 4023.K MAT…12 | Guwahati | Highway Logistics | 3h | Fuel Injector Pump | 96% | Ahead | View → |
Requires attention5
JOB-18472 · Alternator Assembly stuck — PID mismatch blocking allocation
Coimbatore · 19h VOR · predicted promise miss +4.5h · 45m action window
JOB-18522 · Clutch Plate Assembly — ambiguous Siebel match
Delhi · 27h VOR · already past promise
JOB-18504 · Radiator Core — PID missing entirely
Pune · 11h VOR · identity exception
Identity match distributionnetwork-wide, all cases
1,128
Matched
31
Ambiguous
87
Unmatched
Across all 1,246 open service cases network-wide (not just the 27 vehicles currently waiting for parts), 87 have no reconciled SAP material against the Siebel PID and 31 are ambiguous matches. Of those, 5 exceptions affect a vehicle waiting right now.
Customer promise snapshotView all →
Customers waiting43
Promise changes today11
Not yet notified7
Priority fleet accounts affected3
Service jobs
Every vehicle currently waiting on a part · Vehicle → Service Job → Part → Availability → Promise
| Service job | Vehicle / VIN | Service centre | Customer | Issue | Part needed | VOR | ID match | Promise risk | |
|---|---|---|---|---|---|---|---|---|---|
| JOB-18472 | Prima 5530.S MAT…91 | Coimbatore | ABC Logistics | Engine charging issue | Alternator Assembly | 19h | 34% | +4.5h | View → |
| JOB-18522 | Signa 3118.T MAT…78 | Delhi | Capital Freight | Clutch failure | Clutch Plate Assembly | 27h | 62% | +26h | View → |
| JOB-18504 | Ultra 1918.T MAT…67 | Pune | Metro Fleet Services | Radiator leak | Radiator Core Assembly | 11h | 0% | +16h | View → |
| JOB-18481 | Signa 4225.TK MAT…34 | Nagpur | XYZ Transport | Brake pad wear | Brake Pad Set | 6h | 91% | On time | View → |
| JOB-18510 | Prima 4023.K MAT…12 | Guwahati | Highway Logistics | Fuel injector fault | Fuel Injector Pump | 3h | 96% | Ahead | View → |
Parts availability
Latest available stock position across PDCs and dealers for every part with open service demand
Parts at zero stock
14
across the PDC network
Vehicles blocked on availability
9
of 27 waiting on parts
Avg time to nearest stock
8.2h
across affected jobs
Cross-PDC transfers today
11
3 in progress
Alternator Assembly (ALT-750)0 ATP at Coimbatore
| Location | On hand | Committed | ATP | ETA to Coimbatore | Service allocation |
|---|---|---|---|---|---|
| Coimbatore Dealer | 0 | 0 | 0 | — | None |
| Chennai PDC | 2 | 1 | 1 | 7h | Eligible |
| Bengaluru PDC | 6 | 2 | 4 | 9h | Eligible |
| Hyderabad PDC | 11 | 3 | 8 | 15h | Eligible |
Other parts with active shortages
| Part | SAP material | Zero-stock locations | Nearest stock | ETA | Linked jobs |
|---|---|---|---|---|---|
| Radiator Core Assembly | RAD-410 | Pune | Bengaluru PDC · 8 units | 9h | JOB-18504 |
| Clutch Plate Assembly | CP-410 | Delhi | Chennai PDC · 4 units | 18h | JOB-18522 |
| Turbocharger Unit | TC-880 | Guwahati, Nagpur | Hyderabad PDC · 3 units | 22h | 2 jobs |
Identity reconciliation
Where the Siebel service case, the SAP material, and the part identifier disagree
Open service jobs
1,246
Unmatched PID ↔ Job ID
87
Ambiguous matches
31
Part-number supersession conflicts
14
Waiting vehicles affected
5
of the 27 currently waiting
Unresolved identity exceptionssorted by VOR urgency
| Service job | VIN | Siebel case | PID | SAP material | Match | Problem |
|---|---|---|---|---|---|---|
| JOB-18472 | MAT…91 | SR-84721 | PID-84721 | ALT-750 | 34% | PID mismatch |
| JOB-18504 | MAT…67 | SR-84891 | — | RAD-410 | 0% | PID missing |
| JOB-18522 | MAT…78 | SR-85110 | PID-7733 | CP-410 | 62% | Ambiguous match |
| JOB-18481 | MAT…34 | SR-84782 | PID-8411 | ALT-750A | 91% | Superseded part |
Recommended resolutionNeeds approval
SAP material ALT-750A is the superseding part for PID-8411. Link to Service Job JOB-18481 and update the Siebel case accordingly.
Customer promise centre
What was promised, what is actually true, and who has not been told yet
Customers waiting for parts
43
Promise changes today
11
Customers not yet notified
7
Priority fleet accounts affected
3
| Vehicle | Customer | Service job | Part | Original promise | New ETA | Customer updated | |
|---|---|---|---|---|---|---|---|
| MAT…91 | ABC Logistics | JOB-18472 | Alternator Assembly | Tomorrow 14:00 | Tomorrow 18:30 | ⚠ No | |
| MAT…78 | Capital Freight | JOB-18522 | Clutch Plate Assembly | Yesterday 18:00 | Today 20:00 | ⚠ No | |
| MAT…67 | Metro Fleet Services | JOB-18504 | Radiator Core Assembly | Today 18:00 | Tomorrow 10:00 | ⚠ No | |
| MAT…34 | XYZ Transport | JOB-18481 | Brake Pad Set | Tomorrow | On time | ✓ Yes | — |
| MAT…12 | Highway Logistics | JOB-18510 | Fuel Injector Pump | Today 17:00 | Today 16:30 | ✓ Yes | — |
Service Job JOB-18472
Prima 5530.S · VIN MAT6XXXXX91 · Tata Authorised Service Centre — Coimbatore
VOR — 19h
Customer need
Engine charging issue — vehicle will not hold charge, flagged during intake inspection.
CustomerABC Logistics
VehiclePrima 5530.S
VINMAT6XXXXX91
Service centreCoimbatore
Required part
Alternator Assembly
SAP materialALT-750
PIDPID-84721
Siebel caseSR-84721
Identity match34% — resolve →
Availabilityservice-eligible ATP, not raw stock
| Location | On hand | Committed | ATP | ETA | Service allocation |
|---|---|---|---|---|---|
| Coimbatore Dealer | 0 | 0 | 0 | — | None |
| Chennai PDC | 2 | 1 | 1 | 7h | Eligible |
| Bengaluru PDC | 6 | 2 | 4 | 9h | Eligible |
| Hyderabad PDC | 11 | 3 | 8 | 15h | Eligible |
Vehicle ready promiseallocation → pick/pack → dispatch → transport → fitment → QC
Current customer promiseTomorrow 14:00
Predicted vehicle-ready timeTomorrow 18:30
Predicted promise miss
+4.5h
Action window
45m
Recommended response
Reserve one unit from Chennai PDC, dispatch priority road, update the service adviser and revise the Siebel customer promise.
Demand & revenue
Where service parts revenue is protected, and where it leaks · illustrative values
Illustrative values
Open service-parts demand
₹4.8 Cr
Revenue blocked by availability
₹32L
Enquiry → order conversion
71%
Potential lost sales
₹18L
Substitution opportunities
12
Dealers with repeated stockouts
4
Revenue leakage waterfalldemand identified → fulfilled, illustrative scenario
Service demand identified₹4.80 Cr
− No inventory−₹32L
− PID mismatch−₹11L
− Customer cancelled−₹7L
− Competitor / aftermarket leakage−₹5L
= Fulfilled₹4.25 Cr
Revenue blocked, by part
| Part | Blocked demand | Root cause | Affected service jobs | Substitution available |
|---|---|---|---|---|
| Alternator Assembly (ALT-750) | ₹9.2L | Zero stock — Coimbatore | JOB-18472 | Yes — ALT-750A |
| Clutch Plate Assembly (CP-410) | ₹8.6L | Identity ambiguity — Delhi | JOB-18522 | Pending confirmation |
| Radiator Core Assembly | ₹6.1L | PID missing — Pune | JOB-18504 | No |
| Turbocharger Unit | ₹4.4L | Zero stock — Guwahati, Nagpur | 2 jobs | No |
Dealer & service centre performance
Fill rate, VOR average, and repeat stockouts across the authorised network
Service centres monitored
9
Avg VOR (network)
13.4h
Avg fill rate
86%
Centres with repeat stockouts
4
| Service centre | Open jobs | Avg VOR | Fill rate | Repeat stockouts (30d) | Status |
|---|---|---|---|---|---|
| Coimbatore | 6 | 21.2h | 68% | 3 | Needs attention |
| Delhi | 4 | 18.6h | 79% | 2 | Watch |
| Pune | 5 | 12.1h | 88% | 1 | Healthy |
| Nagpur | 3 | 8.4h | 93% | 0 | Healthy |
| Guwahati | 2 | 6.9h | 95% | 0 | Healthy |
Exceptions & interventions
Business event → Risk detected → Decision required → Action executed · every intervention tied to a vehicle and a service job
Operational View
Pending approval
5
2 critical · 3 high
In progress
3
Executing now
Automated (30d)
47
Zero human touch
Resolved (30d)
61
avg 34min response
VOR hours avoided
312
this month
Critical
Prima 5530.S off road at Coimbatore — alternator unavailable locally
1
Do this now
Allocate ALT-750 from Chennai PDC and create a priority transfer to Coimbatore Service Centre
Local stock at Coimbatore = 0 · Chennai PDC stock = 2 · Customer promise expires in 4h 30m · Vehicle VOR = 19h and rising
Why this is happening
The alternator required for this repair has zero stock at the Coimbatore dealer. Chennai PDC has the fastest available cover at 7 hours. The Siebel case also carries a PID mismatch that has not yet blocked allocation but will block invoicing if left unresolved.
Also worth doing
2Create the stock transfer / dispatch request against SAP so the movement is visible to the Coimbatore team
3Update the Siebel case with the revised parts ETA
4Notify the service adviser and the customer of the revised vehicle-ready time
Signals behind this
Local stock: 0
Chennai PDC: 2 units, 7h
PID match: 34%
Priority fleet account
Confidence in this recommendation
88% — Chennai PDC gives the fastest vehicle-ready time of all 3 PDCs
Critical
Ultra 1918.T at Pune has no PID against the Siebel case
1
Do this now
Approve the proposed identity mapping — RAD-410 matched to this service job by VIN and part description
Siebel case SR-84891 has no PID recorded · SAP material RAD-410 identified by VIN and description match, not by PID · availability cannot be checked until identity is resolved
Why this is happening
This service job was raised in Siebel without a part identifier — likely a manual case entry at the service centre. Without a PID, the availability engine cannot check stock automatically, so the vehicle has sat without a resolved parts plan for 11 hours.
Also worth doing
2Once approved, check availability — Bengaluru PDC currently shows 8 units
3Flag Pune service centre for a PID data-entry review — this is the second case this week
Signals behind this
PID: missing
Match confidence: 0%
VIN + description match found
2nd occurrence this week — Pune
Confidence in this recommendation
79% — matched on VIN and part description, not PID
High
Signa 3118.T at Delhi — clutch part match needs confirmation
1
Do this now
Confirm CP-410 is the correct match for PID-7733 before allocating — two similar part numbers are active for this vehicle platform
Match confidence 62% — PID-7733 could correspond to CP-410 or CP-410R depending on transmission variant, which is not recorded on this Siebel case
Why this is happening
Two clutch plate variants share overlapping fitment data for the Signa platform. The system can narrow this to 62% confidence from the VIN alone — confirming the transmission variant on the vehicle record would resolve it fully.
Also worth doing
2Once confirmed, allocate from Chennai PDC — 4 units available, 18h transfer to Delhi
Signals behind this
Match: 62%2 candidate partsTransmission variant not recorded
Confidence in this recommendation
62% — needs human confirmation before allocation
Service parts performance
Illustrative values — network-level performance across the service parts operation
First-time fill rate
86%
↑ +2.1% vs last month
Customer-promise accuracy
94%
Avg parts-driven VOR
12.8h
↑ +0.6h vs target
Identity resolution within SLA
92%
First-time fill rate — weekly
Customer-promise accuracy — trend
Performance by service centre
| Service centre | First-time fill | Promise accuracy | Avg parts VOR | Identity resolution SLA |
|---|---|---|---|---|
| Coimbatore | 68% | 81% | 21.2h | 76% |
| Delhi | 79% | 85% | 18.6h | 88% |
| Pune | 88% | 93% | 12.1h | 91% |
| Nagpur | 93% | 97% | 8.4h | 95% |
| Guwahati | 95% | 98% | 6.9h | 96% |
Audit
Full traceability of identity resolutions, human approvals, and automated actions
Total actions logged
12,847
Automated actions
9,234
Human approvals
3,613
Open compliance items
2
Audit log
| Timestamp | Type | Triggered by | Event / job | User | Detail |
|---|---|---|---|---|---|
| 2026-05-07 09:14:18 | Identity resolution | Identity Reconciliation Engine | JOB-18481 · PID-8411 | System | Supersession match proposed · 91% confidence |
| 2026-05-07 09:10:44 | Human approval | Sarah Chen | JOB-18481 · mapping approved | S.Chen | ALT-750A linked to PID-8411 |
| 2026-05-07 09:08:02 | Intervention executed | Service Desk — Coimbatore | JOB-18472 · alternator transfer | System | Chennai PDC allocation confirmed |
| 2026-05-07 08:55:31 | Identity resolution | Identity Reconciliation Engine | JOB-18504 · PID missing | System | Match 0% · routed to review queue |
| 2026-05-07 08:42:19 | User login | SSO | — | S.Chen | Google SSO · IP 10.0.1.44 |
Network Map
Illustrative geospatial view across vendors, CDCs, distributors, and fulfilment lanes
Operational View
Legend
Vendor
CDC
Channel partner — healthy
Channel partner — at risk
Lane at risk
Service Centre — CoimbatoreAt risk
Live node status
Active service jobJOB-18472 at risk
Inbound lanes1 of 1 active
Nearest PDC ETA7h — Chennai PDC
Last signal2 min ago
Integrations
Blueprints does not replace these systems. It creates the operational thread across them.
SAP SD
Materials · orders · stock · delivery
Sync cadence to be confirmed with Tata IT
Oracle Siebel
Customer · service case · vehicle · service interaction
Sync cadence to be confirmed with Tata IT
Amazon S3
Consolidated / historical data layer
Current cadence: batch, not real time
Service Centre / Dealer Data
Interface to be confirmed
Pending scope with Tata IT
What changes, and what does not
SAP remains the system of record for the part and the fulfilment. Siebel remains the system of record for the customer and the service interaction. The S3 layer today is a consolidated dump feeding dashboards — useful for reporting, not built to carry an operational decision.
Current
SAP / Siebel
↓
S3 batch dumps
↓
Dashboard
↓
Human discovers issue
↓
Phone / email / escalation
Proposed
SAP / Siebel / S3
↓
Operational Identity Graph
↓
Availability & Promise Engine
↓
Decision → Workflow
↓
SAP / Siebel / service centre action
Why a graph, not a lookup table
The relationships between these entities are not always 1:1. One service job can need several parts. A material can have a superseding material. One Siebel case can trigger multiple job actions. A single reservation may fulfil more than one request depending on the model. The Operational Identity Graph needs to carry relationship history, not just a static mapping.
VIN
↕
Siebel case
↕
Service job / job card
↕
PID
↕
SAP material
↕
Order / reservation
↕
Delivery / transfer
↕
Fitment / closure